Jabra And IR Team Up To Enhance the Ear-To-Ear Experience

IR, a provider of solutions for critical collaboration and communication, IT infrastructure, and payments ecosystems, has announced its partnership with Jabra to provide a richer collaboration experience with ear-to-ear experience visibility.

Through the integration with Jabra, a global leader in audio technology for enterprises, managed service providers, and contact centers, IR Collaborate will be able to add real-time endpoint data to enhance meeting and call monitoring, alerting, and troubleshooting.

EQ360 experience visualization functionality will integrate device data into Collaborate. Through this integration, Jabra users will have more insight into the sound quality and performance of their headsets, speakers, and webcams regardless of where they are located.

The experiences go beyond transporting sound and video streams, says Anders Hvelplund, SVP Contact Center Solutions. IR’s expertise in analytics and insights allows our shared customers to make informed decisions and take targeted action in order to adapt to and excel in HWOW, with our intelligent video and audio solutions.

The device captures not only performance and sound quality data but also environmental noise and behavioural patterns, as well as conversation flow patterns. As these metrics are integrated into IR’s multi-vendor, multi-platform offering, it will be able to provide a deeper understanding of user experience that can prompt targeted action.

With support for Microsoft 365, Microsoft Teams, Webex, Zoom, as well as servers, SBCs, network components, devices, and more, IR Collaborate can simplify the complexity of managing multi-vendor unified communication and collaboration environments.

Jabra’s integration with Collaborate will improve experience management by providing greater insight into device performance and its impact on the user experience. IR enables organizations to deliver a consistent, high-quality service to all users by simplifying the complexity of experience management.