During FMCO, Digi Supports the Customer

During this Full Movement Control Order (FMCO), Digi wants to keep its customers connected to the world around them in terms of social, learning, and work life.

Keeping network quality high
Digi focuses on maintaining a high level of network availability and consistency, both in residential areas, customer touchpoint areas, and hospital wards. A dedicated team of network specialists is working 24 hours a day to ensure that network service levels are not compromised during this critical time.

As more people use the internet for online learning, working, and staying at home, efforts are being made to upgrade capacity in high-traffic areas and improve indoor and outdoor coverage.

Providing all services to meet the needs of customers
Digi continues to provide all of its channels for customers, including enhancing digital channels so they are easily accessible by consumers, encouraging more of them to self-serve.

Customers can now do three types of transactions without having to log in:

* Reload prepaid airtime via credit card, FPX or eWallets here: https://digi.my/fmco-reload
* Pay postpaid bill via credit card, FPX or eWallets here: https://digi.my/fmco-pay
* Buy additional Internet quota for prepaid or postpaid here: https://digi.my/fmco-internetpass
* Reload and bill payment can also be done on behalf of family members, so customers can help their parents, siblings and friends stay
connected.
* The Digi Online Store and MyDigi app are still available 24/7.
* The Customer Care hotline, Live Chat and Social Media platforms are accessible 24/7.
* Digi Stores and Digi Store Express remain open to offer offline support when needed while maintaining strict safety standards
Operating hours and standard operating procedures (SOP) are established by the government and relevant authorities.

Customers can choose from a variety of products and services based on their budgets, as Malaysians increasingly turn to online interactions during the lockdown. Digi offers a range of products and services with limited time benefits, to cater to customer’s needs and provide incentives during lockdown.

Prepaid
Digi Prepaid users can get 10% extra airtime when they reload online

Students
For only RM20/month, Malaysian students from ages 12 to 24 can sign up for Digi’s Pakej Data Khas Pelajar program. Package includes 15GB of truly high-speed internet that is valid for 30 days. You can find more information about this package HERE

B40 Community
With Jaringan Prihatin, eligible customers can select either the RM180 rebate over a wide range of prepaid or postpaid plans, or the RM300 subsidy for smartphones and tablets. Customers can register for this FMCO online and SIM cards or mobile smart devices will be delivered to their doorsteps. For more information, click HERE

Fiber broadband, 3X faster
DigiFibre 150 offers unlimited internet at 300Mbps starting from RM100/month. This plan with 3X faster speed is just for Digi Postpaid subscribers who may need more data for the whole family to stay connected. You can find more details HERE

Additional data for productivity and education
Customers of Digi Prepaid and Digi Postpaid are eligible for 1GB of additional data daily that can be redeemed through UMB codes. Find out more HERE

Additional data for productivity education
The Digi Prepaid and Postpaid customers will still be able to claim a 1GB data bonus daily via UMB codes. You can find more details HERE

Additional e-learning resources for school children
By subscribing to JomTuisyen for only RM10/month, students can also supplement their online schoolwork. In addition to Zapzapmath Home, families can subscribe for only RM2/week to Zapzapmath Home, a fun and interactive math-based learning program.

Micro and small business
As an incentive to support micro, small and medium enterprises (MSME) in digitalizing their businesses, Digi Business PENJANA bundles are eligible for the Ministry of Finance’s SME Digitalisation Grant, offering MSME subsidies and savings of up to RM6,000, plus free digital solutions. Information can be found HERE.

Digi’s goal is to keep customers connected to what matters most, ad the company wats to urge everyone to stay at home and follow safety SOP if they need to go public. Stay safe, stay strong Malaysia.