Apple Smart Cases Charging Issue

January 13, 2020 Off By Naveen Victor

Apple has acknowledged that there is a charging issue with some Smart Battery Cases for the iPhone XS, XS Max and iPhone XR. The cases affected by the problem may exhibit the following behaviors:

Battery case will not charge or charges intermittently when plugged into power
Battery case does not charge the iPhone or charges it intermittently

Apparently the affected units were manufactured between January 2019 and October 2019. If your smart case was made sometime during this period, its eligible for the replacement program.

Just take your Smart Battery Case in to any Apple Authorized Service Provider and they will gladly replace it, free of charge.

If your smart case wasn’t manufactured during the stipulated period, then it isn’t covered under this program.

Here are some links to help you schedule your appointment:

FInd an Apple Authorised Service Provider
Make an appointment at an Apple Retail Store

Apple would also like you to know that this replacement program will not extend the standard warranty coverage of yout smart case. This program covers affected Smart Battery Cases for 2 years after the first retail sale of the unit.

Source: Apple